We now accept returns for orders placed after June 6th 2023.
You're allowed to initiate a return within 14 days of your purchase.
Notice a 10% restocking fee is charged on each returned product for a refund.
US: Return labels are available under request here or by emailing firstname.lastname@example.org, return shipping fees will be deducted from the refund amount.
International: We don't provide label for international returns. Please ship to
40 Wall st ste 2913 New York- NY 10005 USA
Please allow 7 days for the return to be processed and to receive the return confirmation email. The refund will show on your next bank statement.
We reserve the right to deny a return, to qualify for a refund, the item must be in a resalable condition, which means it must be unused, unwashed, and free of any scent. If your refund is denied, you'll need to pay for a new return label so we can send the item back to you. However, if you don't pay the fee within 15 days, we'll consider the product abandoned.
For orders before June 6th 2023.
Gift cards are sent to the email address on the original order and are valid for 2 years.
Exchanges are available within 30 days of the purchase if the item is unused, unwashed, without perfume and in resalable conditions.
No restocking fees on exchanges.
Store credit is issued so a new order can be placed within 30 days.
Do I need to pay any additional import duties, VAT, customs taxes, or local handling fees?
No. We now offer a DDP program where you prepay your duties at check out so there are no surprises.
Do you ship worldwide?
Yes. We ship worldwide.
How long does USA shipping take?
Free Standard: 3 to 6 business days. New York 1 business day plus 1 processing day. Express: 2 to 3 business days. For remote places, please allow extra time to complete delivery.
How long does INTERNATIONAL shipping take?
Standard: Up to 3 weeks. Priority: 6 to 10 days. Express: 3 to 5 days. Please note Customs can delay the delivery time. For remote places, please allow extra time to complete delivery.
Do you provide tracking information?
Yes, the tracking number will be sent to your email as the package is posted. If you don't receive please check the spam box. You can also request the tracking number by sending an email to email@example.com.
How do you ship packages?
We ship from the USA, through major carriers such as USPS, UPS, and FedEx.
Once I have placed my order, how long does it take for it to be shipped?
Our processing time is 1 business day. Unless stated that the item is a pre-sale item stated in the product description. Shoes take an extra 5 days to process.
Where is my package?
Once we ship out you receive a notification e-mail with the tracking number and carrier details. If you didn't receive an e-mail look in your spam box or reach out to us via chat or e-mail. firstname.lastname@example.org