SHIPPING & TRACKING
FREQUENTLY ASKED QUESTIONS
Where is my package?
Here is the tracking page.
Once we ship out you receive a notification e-mail with the tracking number and carrier details.
If you didn't receive an e-mail look in your spam box or reach out to us via chat or e-mail.
cs@harmoniany.com
Do you ship worldwide?
Yes. We ship worldwide. DHL, UPS, and FedEx are available. You can pick the carrier during the check out.
How long does USA shipping take?
Standard: 5 to 7 business days.
Express: 2 to 3 business days.
For remote places, please allow extra time to complete delivery.
How long does INTERNATIONAL shipping take?
Standard: Up to 3 weeks.
Priority: 6 to 10 days.
Express: 3 to 5 days.
Please note Customs can delay the delivery time.
For remote places, please allow extra time to complete delivery.
Do you provide tracking information?
Yes, the tracking number will be sent to your email as the package is posted. Here is the tracking page. You can also request the tracking number by sending an email to cs@harmoniany.com.
Once I have placed my order, how long does it take for it to be shipped?
Our processing time is 1 business day. Some of the shoes take an extra 5 days to process, please check the product description.
How do you ship packages?
We ship from the USA, through major carriers such as USPS, UPS, and FedEx.
Will my entire order ship together in one shipment?
Yes, the entire order will be shipped together.
If one or more items are "Made to Order" we can arrange the shipment of the items that are ready to be shipped first, and send the Made to Order later as they get ready. The extra shipping cost shall be paid by the customer. Otherwise, we will wait for the entire order to be ready and ship altogether.
Do I need to pay any additional import duties, VAT, customs taxes, or local handling fees?
No. We now offer a DDP program where you prepay your duties at check out so there are no surprises.
Delivery & liability
All products will be delivered to the address indicated on the “Checkout” page and so far as possible in compliance with any specific delivery instructions. In case of unsuccessful delivery after the product has been dispatched, resulting in loss of product, caused by wrong delivery address informed by the client, or any other issue the courier may have to find the address the client indicated when the product was purchased, Harmonia will assist in investigating the case, but won't guarantee the product will be found. When the delivery address is not correctly informed according to the courier's standards and the same encounters issues to find it, Harmonia shall not be liable for any delay in delivery or loss of the products.
Is shipping free?
USA Shipping is free for new orders.
The return label fee will be deducted from the store credit due.
FAQ
FREQUENTLY ASKED QUESTIONS
Care Instructions
We recommend hand washing only. Purchasing a dry clean spray on Amazon is also recommended in between. Don't soak or send for dry cleaning.
How can I pay?
We accept: Visa.
Mastercard.
American Express.
Discover.
JCB.
Diners Club.
Elo.
Shop Pay.
Apple Pay.
Google Pay.
Facebook Pay.
Is my credit card information safe?
Yes. All credit card transactions are processed via a reliable payment system by Shopify.
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