RETURN & EXCHANGE POLICY
FREQUENTLY ASKED QUESTIONS
Do you accept returns?
Return within 30 days for store credit.
The return label fee is deducted from the credit issued.
Once the return is accepted an e-gift card code is sent to the email address on the original order and is valid for 2 years.
US: Return labels are available under request here or by e-mailing firstname.lastname@example.org, return shipping fees will be deducted from the refund amount, the flat rate is $10.
International: We don't provide a label for international returns. Please ship to:
40 Wall Street Ste 2913
New York- NY 10005 USA
Duties and shipping fees are not refundable
Please allow 7 days for the return to be processed and to receive the return confirmation email. The refund will show on your next bank statement.
We reserve the right to deny a return, to qualify for a refund, the item must be in a resalable condition, which means it must be unused, unwashed, and free of any scent. If your refund is denied, you'll need to pay for a new return label so we can send the item back to you. However, if you don't pay the fee within 15 days, we'll consider the product abandoned.
How do exchanges work?
Exchanges are available within 30 days of the purchase if the item is unused, unwashed, without perfume and in resalable conditions.
Store credit is issued so a new order can be placed.
What if an item arrives defective or damaged?
If the item arrives defective or damaged, please send pictures to email@example.com of the damaged area in detail as soon as it arrives and we can arrange a replacement for the same piece. Returned items must have no visible signs of wear/use and no smell of deodorant or perfume.
Where is my return label?
The label is sent by e-mail. Please check your spam box too. Return labels are only available for US customers. We accept returns for International customers but we don't provide labels.
We accept international returns. We don't provide return shipping labels for international orders.
Please ship to HARMONIA 40 Wall St, suite 2913. New York - NY 10005 USA
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