The return label fee will be deducted from the store credit due.

Do I need to pay any additional import duties, VAT, customs taxes, or local handling fees?

No. We now offer a DDP program where you prepay your duties at check out so there are no surprises.

Do you ship worldwide?

Yes. We ship worldwide.

How long does USA shipping take?

Standard: 3 to 6 business days. New York 1 business day plus 1 processing day. Express: 2 to 3 business days. For remote places, please allow extra time to complete delivery.

How long does INTERNATIONAL shipping take?

Standard: Up to 3 weeks. Priority: 6 to 10 days. Express: 3 to 5 days. Please note Customs can delay the delivery time. For remote places, please allow extra time to complete delivery.

Do you provide tracking information?

Yes, the tracking number will be sent to your email as the package is posted. If you don't receive please check the spam box. You can also request the tracking number by sending an email to

How do you ship packages?

We ship from the USA, through major carriers such as USPS, UPS, and FedEx.

Once I have placed my order, how long does it take for it to be shipped?

Our processing time is 1 business day.  Unless stated that the item is a pre-sale item stated in the product description. Shoes take an extra 5 days to process.

Where is my package?
Once we ship out you receive a notification e-mail with the tracking number and carrier details. If you didn't receive an e-mail look in your spam box or reach out to us via chat or e-mail.